Join us to be part of an international organisation that works in more than 100 countries and changes lives around the world. 

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term.

You will be encouraged to pursue your personal and professional development via training, on-the-job-coaching and individual study. We offer flexible working patterns and a range of other job-specific benefits.  

We want the British Council to be an inclusive place to work. We aim to create opportunities and reduce barriers for everyone, particularly under-represented groups. We are committed to making sure there is no unjustified discrimination in our processes for recruitment and selection, performance management and pay, and that promotion and retention is fairly granted across all our operations.


Exams Business Processing Officer

Role Purpose: The purpose of this role is to support country and Cluster Exams teams with the delivery of business processing and reporting services, ensuring those tasks are conducted effectively and efficiently, and all the transactions, documents and reports meet the requirements of Finance Compliance Policy and Exams Operations Policies and timelines. The role will be required (among other tasks) to monitor bank account transactions and manage income recognition tasks, monitor WBS allocation accuracy, investigate inaccuracies, and process correction journal information and give input to income reconciliations according to standards and deadlines. The role will collect approved Test Day staff payment information from the Resources Pool Management function and process them for payment. The role will ensure the SAP procurement process for Board Fee payments is delivered according to standards and policies - this includes Vendor and Business partner creation, Purchase Order and Sales Order creation and Goods Receipt for the Board Fees. The role will be required to oversee the issuing of invoices outside SAP (unless this is centralised in country) and ensure that they are efficient and in line with local laws. If the invoicing is not centralized, the role will be required to ensure the invoices are issued and sent to the customers on time. The role will support reporting and business data monitoring in Exams by entering exams volumes in SAP, providing month-end checks as well as input to Cash Flow management process. This role will be part of a cluster team and might deliver services to various countries in the EU Exams Region. This role will support fluent communication with country, cluster, regional and global Operations and Finance functions. 

Role specific knowledge and experience


  • Experience working in a busy operational or administrative environment.
  • Experience in delivering accurate reporting. 
  • Experience working in a compliant and regulated environment


  • Experience of working across a number of countries or across geographies within a single country
  • Working against very tight deadlines
  • Experience working with SAP or other ERP systems

Language Requirements: 

  • English language skills to the CEF C1 level.
  • Pay Band: Local grade H/PB 4

Salary: 1 300 - 1 670 BGN gross/month depending on qualifications

Location: Sofia, Bulgaria

Type of Contract: Local. Indefinite.

Employment Requirements: Pre-existing right to work in the country.

See full job advert and apply online via the British Council Careers Portal. Please note that we do not accept CVs.


Closing Date: Sunday, 3 July 2022 applications will close at 23:59 EEST time.

Project Manager, Bulgaria

We are looking for a Project Manager for our team in Sofia. 

Main Accountabilities:

Relationship & Stakeholder management

  • Has relationships with delivery partners and stakeholders within country and is able to procure services and contract delivery partners.
  • Holds suppliers to account for delivering against contract.
  • Build strong internal relationships and networks

Commercial and Financial Management  

  • Ensure sound financial planning, working closely with finance teams to ensure British Council and client financial year plans are up to date. 
  • Ensure accurate and timely monthly (re)forecasting is in place, by running regular reports in the SAP system on actuals, monitoring outstanding purchase orders, reviewing commitments, analysing and commenting on reasons for variances to plan and recommending corrective actions.
  • Monitoring monthly finances, including correct expenditure, ensuring the P2P process is being followed and correcting any mis-postings or journals needed.
  • Lead on British Council, partner or client reporting (including, with Finance Manager, financial reporting) and ensure reports are delivered on time, to budget and to a high standard.
  • Compliance to BC financial policies and procedures.

Project Management 

  • Contributes to development of, owns and delivers on Project Management Plan.
  • Identifies risks in a project or programme and puts together mitigation strategies with SRO.
  • Responsible for internal and client, procurement, contracting, compliance and reporting.
  • Checks on and reports on compliance.
  • Manages procurement on a project/programme.
  • Responsible for data management including timely data entry, quality assurance of data, undertaking basic analysis of monitoring data, and developing progress reports to meet funding needs.
  • Undertaking programme-specific data collection as needed. This includes working with colleagues to identify indicators and tools for data collection, quality assuring all data, and undertaking basic analysis.

Equality, Diversity & Inclusion (EDI)

  • To actively contribute to an inclusive and anti-racist organisational culture, being aware of your own biases, and taking action to mitigate against these.  Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health.
  • Understand the British Council’s approach to equality, diversity and inclusion and how it applies to your role and make time for learning and development relating to EDI and anti-racism.

Role specific knowledge and experience


  • Experience of managing projects from start to finish and familiarity with project life-cycles.
  • Understanding of procurement, evaluation and reporting requirements of projects.
  • Proven experience of managing project finances.
  • Experience of managing stakeholders  
  • Project management qualification desirable.
  • More than 2 years working in project or programme management.  
  • Experience of using technology in project delivery.
  • Good understanding and experience of supporting monitoring and evaluation.

Role specific skills

  • Excellent leadership and communication skills.
  • Able to relay complex financial information in an easy-to-understand way. 
  • Highly organised and deadline oriented.

Certification and Professional Qualifications: Foundation level Project Management certificate is desirable

Language Requirements: C1 English and Bulgarian

Additional Job Requirements: Role could require some domestic and international travel as required by the programme and some out of hours and evening work responding to, or driven by, programme/portfolio needs.

Pay Band: Local grade G/PB 6

Salary: Starting salary 2 042 - 2 500 BGN gross/month depending on qualifications and experience

Location: Bulgaria

Type of Contract: Local. Indefinite.

Employment Requirements: Pre-existing right to work in Bulgaria

See full job advert and apply online via the British Council Careers Portal. Please note that we do not accept CVs.


Closing Date: 21 June 2022 applications will close at 23:59 EEST time.

Teaching Operations Coordinator, Bulgaria

Role Purpose

To provide key coordination and logistical support to ensure the smooth running of the teaching operation.

Main Accountabilities:

  • Service and product delivery support
  • Delivers a range of administrative and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency.
  • Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards. 
  • Maintains accurate records (for example, customer and financial) that are compliant with corporate requirements. Drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.
  • Performs basic analysis and review data/tasks/information, to support process improvement.
  • Provides logistical support within the Teaching centre and supports delivery of internal and external activities, to ensure they run smoothly and efficiently.

Customer support

  • Receives and responds to enquiries from/to customers, and may be a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them on accordingly.
  • Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience.
  • Proactively communicates and liaises with others to ensure effective coordination and delivery of events, services and activities.
  • Builds an understanding of relevant contacts and teams to enable effective resolution of issues when they arise.

 Risk and compliance

  • Understands and adheres to risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.
  • Ensures compliance with corporate requirements when handling financial or customer data to support effective reporting and decision making. 

 Commercial & resource management

  • Monitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed.

Managing self and others

  • Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
  • Tasks and coordinates others (e.g. internal colleagues or external suppliers) to complete tasks within established procedures, in order to ensure efficient delivery of services.  Monitors task completion to agreed quality and time standards. 

 About You (essential requirements for the role):

  • Experience in a customer focused environment.
  • Experience of coordinating resources
  • Proficiency in Microsoft office programs
  • Language requirements: C1 level proficiency in English 
  • Desirable requirements for the role
  • Experience working in a teaching centre

Further Information 

  • Pay Band: Pay band 4/H
  • Salary: 1 670 BGN gross/month
  • Location: Sofia, Bulgaria
  • Contract type:  Fixed Term contract – 2 years with possibility of extension


This role is open to candidates who have the right to work in Bulgaria

Closing date: Thursday, 23 June 2022 (23:59 EET)


See full job advert and apply online via the British Council Careers Portal. Please note that we do not accept CVs.

See also