Join us to be part of an international organisation that works in more than 100 countries and changes lives around the world. 

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term.

You will be encouraged to pursue your personal and professional development via training, on-the-job-coaching and individual study. We offer flexible working patterns and a range of other job-specific benefits.  

We want the British Council to be an inclusive place to work. We aim to create opportunities and reduce barriers for everyone, particularly under-represented groups. We are committed to making sure there is no unjustified discrimination in our processes for recruitment and selection, performance management and pay, and that promotion and retention is fairly granted across all our operations.


Exams Business Processing Officer

Role Purpose: 

The purpose of this role is to support Bulgaria and South Cluster Exams teams with the delivery of administrative and reporting services, ensuring those tasks are conducted effectively and efficiently, and all the transactions, documents and reports meet the requirements of Compliance Policy and Exams Operations Policies and timelines. The role will be required (among other tasks) to monitor bank account transactions and manage income recognition tasks and give input to income reconciliations according to standards and deadlines. 

This role will be part of a cluster team and might deliver services to various countries in the EU Exams Region. This role will support effective communication with country, cluster, regional and global Operations and Finance functions. 

Role specific knowledge and experience:


•    Experience working in a busy operational or administrative environment.
•    Experience in delivering accurate reporting. 
•    Experience working in a compliant and regulated environment


•    Experience of working across number of countries or across geographies within a single country
•    Working against very tight deadlines
•    Experience working with SAP or other ERP systems

Language Requirements: 

•    English language skills to the CEF C1 level.

Pay Band: Local grade H/PB 4
Location: Bulgaria, Spain, Portugal, Italy, Greece, Poland, Czech Republic, Hungary.
Type of Contract: Local. Indefinite.
Employment Requirements: Pre-existing right to work in the country of location.

See full job advert and apply via the British Council Careers portal. Please note that we do not accept CVs. 


Closing Date: Sunday, 12 February, applications will close at 23:59 EEST time

Customer Services Assistant

 Role Purpose: 

To deliver high quality services to internal and external customers in compliance with British Council’s corporate standards and procedures.

Challenges & Accountabilities:

Deliver effective customer service

  • Respond to face-to-face, telephone and email enquiries in a professional, helpful, timely, efficient and effective manner, in line with corporate standards, policies and procedures.
  • Be informed of and actively promote the products, activities and services of all departments.
  • Register customers, collect and process fees for Teaching Centre and document verification services
  • Provide accurate information for Examination Services.
  • Redirect customer enquiries to appropriate departments when they can not be dealt with by the Customer Service team.
  • Record statistical and other relevant data for all enquiries and ensure that they are responded to in line with corporate standards.

Manage or support customer relationships

  • Provide first-line contact with customers and help to establish and satisfy customer needs and expectations.
  • Listen actively to customers and use the information gained to improve relationships and customer loyalty.
  • Ensure relevant information is shared with the CS Coordinator and across the CS team.

Provide administrative support and comply with corporate policies

  • Register and process online and offline correspondence accurately and swiftly.
  • Provide back office support to ensure smooth running of all services.
  • Attend/contribute to training sessions and meetings as required.
  • Comply fully with British Council Data Protection policies and standards and ensure that confidential and/or internal documents and information are not disclosed to anyone other than their intended recipient/reader.
  • Comply with British Council values and Corporate Performance Management standards and procedures.


The post holder should have the right to work in Bulgaria. The post requires some work at weekends and evenings.


  • Excellent communication skills
  • Uses IT with confidence
  • Bulgarian language skills to the C2 level
  • English language skills to B2 level as a minimum.

What we offer:

  • 13th salary 
  • Additional Medical insurance covering immediate family
  • 23 working days of annual leave
  • Work in international environment
  • Opportunities for personal development and advancement
  • Discounts for our English courses and exams for you and your closest family
  • Terminal Gratuities

Location: Sofia, Bulgaria
Contract type: Fixed term - 1 year with possibility to extend
Pay band: Grade J
Pay range: 1380 – 1590 BGN Gross/month

See full job advert and apply online via the British Council Careers Portal. Please note that we do not accept CVs.


Closing Date: Monday, 6 February 2023. Аpplications will close 23:59 EET

Hourly Paid Teacher, Teaching Centre Sofia, Bulgaria

Role Purpose: 

  • To promote and ensure quality teaching and effective learning of English
  • To support the wider aims of British Council and its cultural relations mission
  • Teachers support British Council’s global English strategy by:
  • Ensuring teaching meets Teaching Excellence Standards
  • Ensuring teaching reflects the British Council Statement of Approach
  • Ensuring teaching meets learner needs and expectations
  • Enhancing British Council’s reputation as a world authority in ELT
  • Maintaining excellent professional relationships with customers and colleagues
  • Supporting Teaching Centre activity and British Council plans
  • Sharing our commitment to professional development and best practice

Minimum professional requirements (qualifications/experience):

Cambridge CELTA/Trinity Cert TESOL or recognised equivalent qualification
Experience in teaching adult

  • Adults (18+): 1,000+ hours

Plus one or more of the following groups:

  • Secondary (12-17): 400+ hours
  • Primary (7-11): 400+ hours
  • Early Years (4-6): 200+ hours

Pay: Hourly Paid Teacher Rates (NQT/Certificate-qualified/Diploma-qualified). Note that successful applicants will be self-employed.

Other requirements: 

  • Regular attendance at Teaching Team meetings is expected and paid
  • Participation in training is normally paid in part (external/third-party training) or in full (INSETT) and while INSETT attendance is not mandatory, participation in some form of regular professional development activity is expected.
  • Teachers may be asked to help with non-teaching tasks such as placement testing, materials development or mentoring and they are paid for this at an agreed hourly rate (admin/development) as per their Letter of Agreement.
  • The successful applicant must have the right to live and work in Bulgaria.

Closing Date: Sunday, 26 February, applications will close at 23:59 EEST time


See full job advert and apply online via the British Council Careers Portal. Please note that we do not accept CVs.

See also