Join us to be part of an international organisation that works in more than 100 countries and changes lives around the world. 

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term.

You will be encouraged to pursue your personal and professional development via training, on-the-job-coaching and individual study. We offer flexible working patterns and a range of other job-specific benefits.  

We want the British Council to be an inclusive place to work. We aim to create opportunities and reduce barriers for everyone, particularly under-represented groups. We are committed to making sure there is no unjustified discrimination in our processes for recruitment and selection, performance management and pay, and that promotion and retention is fairly granted across all our operations.

Vacancies

Customer Services Assistant

Role Purpose: 

To deliver high quality services to internal and external customers in compliance with British Council’s corporate standards and procedures

Challenges & Accountabilities:

Deliver effective customer service:

  • Respond to face-to-face, telephone and email enquiries in a professional, helpful, timely, efficient and effective manner, in line with corporate standards, policies and procedures
  • Be informed of and actively promote the products, activities and services of all departments
  • Register customers, collect and process fees for Teaching Centre and document verification services
  • Provide accurate information for Examination Services
  • Redirect customer enquiries to appropriate departments when they can not be dealt with by the Customer Service team
  • Record statistical and other relevant data for all enquiries and ensure that they are responded to in line with corporate standards

Manage or support customer relationships:

  • Provide first-line contact with customers and help to establish and satisfy customer needs and expectations
  • Listen actively to customers and use the information gained to improve relationships and customer loyalty
  • Ensure relevant information is shared with the CS Coordinator and across the CS team

Provide administrative support and comply with corporate policies:

  • Register and process online and offline correspondence accurately and swiftly
  • Provide back office support to ensure smooth running of all services
  • Attend/contribute to training sessions and meetings as required
  • Comply fully with British Council Data Protection policies and standards and ensure that confidential and/or internal documents and information are not disclosed to anyone other than their intended recipient/reader
  • Comply with British Council values and Corporate Performance Management standards and procedures

Requirements: The post holder should have the right to work in Bulgaria. The post requires some work at weekends and evenings.

Minimum/Essential: 

  • Excellent communication skills
  • Uses IT with confidence
  • Bulgarian language skills to the C2 level
  • English language skills to B2 level as a minimum

What we offer:

  • 13th salary 
  • Additional Medical insurance covering immediate family
  • 23 working days of annual leave
  • Work in international environment
  • Opportunities for personal development and advancement
  • Discounts for our English courses and exams for you and your closest family
  • Terminal Gratuities

Location: Sofia, Bulgaria
Contract type: Fixed term - 1 year with possibility to extend
Pay band: Grade J
Pay range: 1380 – 1590 BGN Gross/month

See full job advert and apply online via the British Council Careers Portal. Please note that we do not accept CVs.

 

Closing Date: Monday, 2 June 2023. Аpplications will close at 23:59 EET 

Examination Services Assistant

  Role Purpose: 

  • To support the effective and efficient delivery of exams within a location as well as pre and post exams processing.
  • To assist with the planning and tracking of exams capacity requirements against demand. 
  • To act as point of contact for Venues/Venue Supervisors on the Test day and support the management of Venue Staff and Examiner engagement, relationship and performance 
  • To assist with booking of appropriate Test Day venues using relevant online systems. 
  • To support in all on Test Day activities.
  • To set up and monitor online registration for all exams, allocate candidates in online systems, compile final entry listings, prepare and send out candidates’ timetables as well as distribute relevant documents to candidates. 
  • To support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location. 
  • To handle daily enquiries - face-to-face, telephone, written and on-line and support the external communication needs of the Examinations Services. 
  • To liaise with the CS (Customer Services) team throughout the exams delivery process.

Role specific knowledge and experience:

  • Experience in identifying and minimising risk experience in compliance environment, experience of working in a high volume, busy operational environment, delivering to standard.
  • Has a positive and enthusiastic attitude towards customer services and customer needs.
  • Can approach every customer interaction with empathy and attentiveness.
  • Has the ability to work under pressure and who is comfortable with ambiguity.
  • Can demonstrate proficiency in Bulgarian and English (Level B2 minimum).
  • Is a team player.
  • Is always punctual, organised and detail/ task oriented.
  • Is proficient in using Internet- based applications and MS Office.

Requirements: 

Applicants must already have the right to live and work in Bulgaria. English language skills to the CEF B2 level. University Degree.
The post may require work on some weekends and travel around Bulgaria for administrative support to the exams’ delivery.
The post is full -time and in-office presence is required.

What we offer:

  • 13th salary 
  • Additional Medical insurance covering immediate family
  • 23 working days of annual leave
  • Work in international environment
  • Opportunities for personal development and advancement
  • Discounts for our English courses and exams for you and your closest family
  • Terminal Gratuities

Pay Band: Local grade J/PB 2
Salary: starting from 1,380 - 1,590 BGN gross/month
Location: Sofia, Bulgaria
Type of Contract: Local full-time

See full job advert and apply online via the British Council Careers Portal. Please note that we do not accept CVs.

 

Closing Date: Monday, 2 June 2023. Аpplications will close 23:59 EEST

 

See also

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