Вижте възможностите за работа, които предлагаме и се присъединете към нашата международна организация, която работи с над 100 страни по целия свят.

Ние осъществяваме дейността си по два начина – работим директно с хората, помагайки им да трансформират живота си, както и с държавните власти и други партньори, с които успяваме да допринесем за по-голямо и дългосрочно въздействие. 

Насърчаваме личното и професионално развитие чрез обучение за служителите, насоки и подкрепа по време на работния процес и съдействие за индивидуално образование. Предлагаме гъвкави схеми на работа и редица други предимства, специфични за съответните позиции.

Стремим се да предоставим приобщаващо пространство за работа. Създаваме възможности и намаляваме пречките, особено за хората от малцинствените групи. Гарантираме, че в нашите процеси за набиране и подбор, управление и заплащане няма неоправдана дискриминация, както и че повишаването в длъжност и задържането на работното място се провеждат по справедлив начин във всички сфери на нашата дейност.

СВОБОДНИ ПОЗИЦИИ

Account Relationship Coordinator (Business Development & Operations)

Role purpose: The purpose of this role is to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets. The role is also required to proactively resolve issues, add value and ensure delivery on expectations. On a daily basis, the role executes the subcluster key account strategy and plan. The role is also required to ensure the efficient, effective operational co-ordination and delivery of B2B Exams at the right cost and customer experience. The role is to support B2B clients in the subcluster on operational, system and technical issues and report issues and resolutions to the Business Development functions in the subcluster. It oversees the account relationship activities of partner test centres and develops with them business opportunities within the geographies (where relevant).

 Main opportunities and challenges: 

  • understands and foresees country conditions to spot, report and act on opportunities;
  • achieves sales/account targets and ensures customer satisfaction;
  • ensures delivery of our exams operations at B2B test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to;
  • acts also as a point of contact for the Global Team regarding delivery of products covered by Global Agreements (e.g. ACCA, ICAEW, etc.) and for all low-volume examinations not covered by Global Contracts;
  • actively engages and supports B2B clients in the transition to computer-based testing for some of our products;
  • delivers business through a network of partner test centres (where relevant).

Main accountabilities:

  • account & stakeholder management;
  • winning business;
  • product service support;
  • market & customer intelligence;
  • analysis & reporting;
  • test day support.

Role specific knowledge and experience:

  • experience of managing relationships with account clients;
  • proven experience of building relationships, identifying needs and enhancing opportunities with key accounts to meet business related targets;
  • designing and implementing business development or marketing plans in an education sector context;
  • university degree in any subject or qualification in a relevant field;
  • Bulgarian language skills to CEF C1 level; English language skills to CEF C1 level.

Requirements: Applicants must already have the right to live and work in Bulgaria or ability to obtain the right.

Pay band: Local grade H/PB 4

Salary: Starting from BGN 1,300 gross/monthly

Location: Sofia, Bulgaria

Type of contract: Local, indefinite

Closing date: Sunday, 26 September 2021, applications will close at 19:29 UK time.

 

Find out more about the job and apply online via the British Council Careers Portal. Please note that we do not accept CVs.

Exams Planning and Scheduling Assistant

Role purpose: The purpose of this role is to assist with the planning and tracking of exams capacity requirements against demand to handover to Test Day teams in geographies for delivery. The role will support the translation of demand into capacity/resource requirements for venues and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency. This role will set up and monitor online registration for all products, compile final entry listings, exams/candidates timetabling as well as distribute relevant documents to candidates. This role will be part of the Cluster Planning and Scheduling Team and will deliver services to all countries in the EU Exams South Cluster. In addition, this role will assist with booking of appropriate Test Day venues using BOSS and other relevant systems. This role will be required to manage remote relationships within cluster/geographies and ensure counterparts understand requirements and execute to plan on Test Day.

Main opportunities and challenges: 

  • communicating effectively when working virtually;
  • being familiar with venue requirements and standards for various exam products;
  • working to short notice.

Main accountabilities:

  • product service delivery;
  • relationship & stakeholder management;
  • risk and compliance;
  • test day support.

Role specific knowledge and experience:

  • ability to understand compliance regulated procedures;
  • working in a challenging environment against tight deadlines;
  • English language skills to the CEF B2 level.

Requirements: Applicants must already have the right to live and work in Bulgaria or ability to obtain the right.

Pay band: Local grade J/PB 2

Salary: Starting from BGN 1,150 gross/monthly

Location: Sofia, Bulgaria

Type of contract: Local, indefinite

Closing date: Sunday, 26 September 2021, applications will close at 19:29 UK time.

 

Find out more about the job and apply online via the British Council Careers Portal. Please note that we do not accept CVs.

Exams Resource Deployment Coordinator

Role purpose: The purpose of this role is to translate the agreed demand into capacity/resource requirements for Test Day staff, to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency. It will also manage, monitor and adapt the plan to changing requirements reporting on capacity fill, effectiveness of planning, utilisation, productivity and cost to serve. This role will coordinate the deployment of the right mix and profile of Examiners and Venue Staff (VS) for Test Day delivery as well as their work reconciliation and payment using BOSS and other relevant systems. This post will participate in recruitment and management of Examiners and Venue Staff. This role will be part of the Cluster Resource Pool Management Team and will deliver services to subcluster of EU Exams Cluster, with a day-to-day focus on the sub-Cluster in which the role is situated. This role will be required to manage remote relationships with Cluster/Countries and ensure counterparts understand requirements and execute to plan on Test Day.

Main opportunities and challenges: 

  • optimising available resources given demand;
  • communicating effectively when working virtually;
  • providing feedback on performance of venue staff;
  • working to short notice.

Main accountabilities:

  • product service delivery;
  • relationship & stakeholder management;
  • risk and compliance;
  • analysis and reporting;
  • leadership & management;
  • test day support.

Role specific knowledge and experience:

  • plaining and organising experience preferably for a large number of staff;
  • experience of managing risk.

Requirements: Applicants must already have the right to live and work in Bulgaria. English language skills to the CEF C1 level.

Pay band: Local grade H/PB 4

Salary: Starting from BGN 1,300 gross/monthly

Location: Sofia, Bulgaria

Type of contract: Local, indefinite

Closing date: Sunday, 26 September 2021, applications will close at 19:29 UK time.

 

Find out more about the job and apply online via the British Council Careers Portal. Please note that we do not accept CVs.

Exams Assistant (Test Day, CMR and Post Exam Processing)

Role purpose: The purpose of this role is to support effective and efficient delivery of Exams within a location as well as post exams processing. This role will be the point of contact for Venues/Venue Supervisors on the day and will support the management of Venue Staff and Examiner engagement, relationship and performance. The role will support the resolution of risks and issues, including customer communication directly or through customer services. This role will support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR) as well as final preparations of the Exam delivery before and during Test Day. This role includes support in running Test Day activities including preparation of all test day materials e.g. stationery, uniforms, banners, IT equipment. The role is also responsible for timely scanning and submitting of exam papers to meet requirements for marking as well as for processing enquiries on results.

Main opportunities and challenges: To ensure delivery of exams at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.

Main accountabilities:

  • product service support;
  • customer support;
  • risk & compliance;
  • managing self & others;
  • test day support.

Role specific knowledge and experience: Experience in identifying and minimising risk. Experience in compliance environment. Experience of working in a high volume, busy operational environment, delivering to standard.

Requirements: Applicants must already have the right to live and work in Bulgaria. English language skills to the CEF B2 level.

Pay band: Local grade J/PB 2

Salary: Starting from BGN 1,150 gross/monthly

Location: Sofia, Bulgaria

Type of contract: Local, indefinite

Closing date: Sunday, 26 September 2021, applications will close at 19:29 UK time.

 

Find out more about the job and apply online via the British Council Careers Portal. Please note that we do not accept CVs.

 

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