Role purpose: The purpose of this role is to support effective and efficient delivery of Exams within a location as well as post exams processing. This role will be the point of contact for Venues/Venue Supervisors on the day and will support the management of Venue Staff and Examiner engagement, relationship and performance. The role will support the resolution of risks and issues, including customer communication directly or through customer services. This role will support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR) as well as final preparations of the Exam delivery before and during Test Day. This role includes support in running Test Day activities including preparation of all test day materials e.g. stationery, uniforms, banners, IT equipment. The role is also responsible for timely scanning and submitting of exam papers to meet requirements for marking as well as for processing enquiries on results.
Main opportunities and challenges: To ensure delivery of exams at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.
- product service support;
- customer support;
- risk & compliance;
- managing self & others;
- test day support.
Role specific knowledge and experience: Experience in identifying and minimising risk. Experience in compliance environment. Experience of working in a high volume, busy operational environment, delivering to standard.
Requirements: Applicants must already have the right to live and work in Bulgaria. English language skills to the CEF B2 level.
Pay band: Local grade J/PB 2
Salary: Starting from BGN 1,150 gross/monthly
Location: Sofia, Bulgaria
Type of contract: Local, indefinite
Closing date: Sunday, 26 September 2021, applications will close at 19:29 UK time.
Find out more about the job and apply online via the British Council Careers Portal. Please note that we do not accept CVs.